Aaron W.
Verified Review
Finding a unicorn
“Found a quality product at a reasonable price. I’ve suffered with joint pain for years, after taking this for a few days the pain was just gone."
Vicki H.
Verified Review
Awesome Product!!!!!
“Started working and feeling so good after about a week or so. Gentle, but works! Love this product. SO glad I went ahead and bought more bottles before I used it."
Jill P.
Verified Review
Excellent value for excellent product
“Will continue to order now that I have been cleared by my doctor. I trust this brand completely. Excellent price, quality and service!”
How and when can I contact customer service?
You can place an order or contact our customer care team by calling or texting (503) 714-7182 or by emailing care@organicsocean.com.
We are open for customer support 7 days a week:
Weekdays (Mon-Fri) from 8am-8pm Eastern Daylight Time
Weekends (Sat-Sun) from 8am-6pm Eastern Daylight Time
Please be patient as we are not in the office until 8 AM Eastern Daylight Time. We will always respond to you within 1 business day, and usually within the hour.
What information do I need to provide to make an order?
How long does shipping take and what's the cost?
Our free and ground shipping options are through USPS, DHL, and UPS. Typical ship time is 3-5 business days. Priority paid shipping is 2-3 business days. We fulfill/ship your order within 1 business day of your order date. Orders are shipped only on weekdays, Monday through Friday.
Keep in mind that USPS has delays. We do not control their shipping operations and cannot guarantee shipping times.
Shipping charges vary based on your location and the products you have purchased. For an accurate estimate of shipping charges, please proceed through the checkout process and enter in your items and address. Every order over $75 ships free as well as all subscriptions.
Ground rates start at $4.25 and priority rates at $9.
How does subscribe and save work?
You can subscribe to any of our packages by selecting the subscription option during your product selection. You can choose a duration of 1-3 months for each package to be shipped to your home automatically.
You will then be auto enrolled in an auto ship program, simply by making the selections and checking out.
After your purchase, we will send you a magic link to manage your subscription going forward. You can pause it, cancel it, and swap products completely on your own. You can also contact us directly to make any updates.
Shipping is free. Currently PayPal does not support subscriptions.
Subscriptions are the least expensive way to enjoy our services.
How long until I see results?
Who does your third party quality testing?
All products, once encapsulated, are tested for biologics at numerous US based labs. Raw powders are also tested for heavy metals and product ID/purity to ensure our company's quality standards prior to making all products.
Where are your products made?
What is your return policy?
You have 90 days after purchase to initiate a refund. You must send back your bottles, even if they are empty. Email care@organicsocean.com, text or call (503) 714-7182, and request an RMA number so that when we receive your return, we can issue the refund to your payment method.
You must take a picture of the returned package and send it to us via email or text, so we can ID the tracking number and expedite your refund process. Refunds will be processed upon receipt of the package or image, and take 3-5 business days to process.
My package says "delivered", but I didn't receive it. What do I do?
Rest assured, we rarely lose a package that was scanned “delivered.” Usually, it’s either around or in your post box, on the front porch, or with a neighbor.
Check there, first. If that fails, customers always have success calling their local post office who delivers their mail and letting them know. Then they can get with the driver and see where it is. Sometimes they bring it back to the post office by accident, or placed it somewhere safer per their discretion.
We do not have control over the post office and can not coordinate re-deliveries on your behalf.
So, please check around your home and mailbox - if that fails contact the local post office to coordinate a re-delivery with your daily mail driver.
If you don't receive your package within 7 days of the expected delivery date or notice any delays in tracking updates, please reach out to us. We want to make sure you get what you paid for.
Email: care@organicsocean.com
Customer Care: (503) 714-7182
Where is your business located?
We are a locally owned business just south of Portland, Oregon. Our team consists of web developers, graphic designers, marketers, writers, supplement formulators, and customer care agents. Our customer service, founder, and health coaches are here in the Portland office; our technical, marketing, and shipping team work out of Utah, Asia, and Eastern Europe.
